What a ubisend AI chatbot will do for you
All digital channels
We are the most ubiquitous messaging company on the planet, enabling conversations across 29 digital channels. A ubisend chatbot allows you to talk to your audience through the channel they prefer, including Facebook Messenger, live-chat, WeChat, Telegram, Line, SMS and many more.
Service excellence
Imagine being able to engage every user in a two-way conversation simultaneously. You can instantly resolve appointment scheduling, questions and complaints across the globe, in any language. Become multilingual, multicultural and always online, across every time zone, using one centralised solution.
Entire lifecycle
Capture a user at the start of the journey, guide them through the process and help in real-time. Humans are able to manage and monitor the service as it happens. Using the same channel, go on to gather feedback (such as NPS) and keep the user engaged with rich media content.
Integrative data and analysis
Capturing data through all conversations provides competitive advantage and insight, enabling your brand to better understand your users, predict demand, monitor journeys, and maximise business processes and efficiency.
One solution; all these channels
ubiHR
Unclog your HR helpline
Help employees help themselves with a conversational HR chatbot, answering all their questions.
More on ubiHRubiSERVE
Power up your support
Give your customers the instant support they expect through a know-it-all conversational AI solution.
More on ubiSERVEubiSELL
Supercharge your sales
Speed up sales cycle, grow basket sizes, and increase checkout rates with the best 24/7 AI-driven sales assistant.
More on ubiSELLThe little things
-
Self-service
Users will be able to self-navigate products and information, book appointments and move along their journey with little employee involvement (unless fall-back to humans is required).
-
Cross-channel
Cross-channel tracking protects from data loss when users switch channels on the journey, speeding up the conversation process and delivering a seamless experience.
-
On-demand
An on-demand, always available, instant user journey will revolutionise your brand’s communications. 24 hours a day, 7 days a week. Your chatbot never needs to rest.
-
Delight
Why should a user have to pick up a phone or email when they can just communicate with you in real-time via Facebook Messenger, Skype, website live-chat or even a Twitter direct message?
-
Easy reporting
Our delivery software will clearly show you how your chatbot is performing. Segment, target and optimise across different channels, interactions, user groups or time frames.
-
Unified
ubisend’s AI solutions will provide a unified, cross-business unit and global solution. It will free up valuable resources and enable your brand to solve people’s problems with real care.
A wonderful way to reach my audience
We integrated mobile messaging to send out weekly offers to our 100,000 user database. With a 47% click rate, it worked wonders.