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Create the perfect chatbot experience that works across browsers, apps, and messaging channels. Turn repetitive processes into simple, engaging, and automated conversations.
Use the conversation builder to quickly and easily turn your current processes into automated conversations. To give you head start, your account comes pre-loaded with essential conversations. Create as many processes as your chatbot needs -- without limitations.
Create precise conversational experiences using hundreds of pre-built events. Events are fully customisable, giving you complete control over triggering the right conversations to the right users at the right time. The same events can be used to transition users from one step to the next, ensuring a coherent and successful chatbot experience.
Perfect your human fallback process. Use our pre-built features such as live chat or email notifications to enable a staff member to take over for your chatbot. Design your chatbot to fall back to a human at key parts of a conversation, when your users request it, or when their needs aren't met.
Enrich your chatbot experiences using various message types. Use images, videos, buttons, carousels, and many more to create appealing and intuitive conversations.
Gather clear, accurate, and actionable data from your chatbot users. Validate the format or content of their answers before moving them forward in the conversation. Validation rules eliminate the confusion on the user and the data storing's side.
Save responses from your users for a more coherent and enriched chatbot experience. As users go through conversations, your chatbot stores answers into variables for future use. Has the user given their name? Store and reuse it by addressing the user by their name as the conversation progresses.
Teach your chatbot everything it needs to know about your services, products, or processes. Our platform allows you to easily create, pull, and store all the knowledge your chatbot needs.
Create and manage your chatbot's knowledge in plain English (or any of the languages we support). ubisend's leading natural language processing engine works in the background, autonomously creating intents, identifying topics, and widening your chatbot's understanding. No need for developer knowledge; you focus on the words, the ubisend platform focuses on the tech.
Get results quickly by teaching your chatbot to recognise and answer questions your users are likely to ask. Creating FAQs has never been easier. Give your chatbot one or multiple example questions and one or multiple answers. Our pre-trained language models will do their work; swiftly making your chatbot capable of understanding and answering FAQs and thousands of their variants.
Let your brand and chatbot personality shine through small talk. Teach your chatbot its very unique way of answering messages like 'hello', 'how are you?', 'what do you do for a living?', and more. Want to avoid off-topic conversations? Small talk can be turned off to keep your chatbot, and its users, focussed.
Expand your chatbot's knowledge from documents. Import files such as employee handbooks, policy documents, or product catalogues into your chatbot in a few simple clicks. Teach your chatbot to understand key sections of the documents and use them to answer user questions.
Expand your chatbot's knowledge from web content. Create a link between web-hosted pages and your chatbot with a simple sitemap import. Teach your chatbot to use the imported content to answer questions. This importing method stays active as long as you need it, ensuring your chatbot's knowledge is always up-to-date with the latest versions of your web content.
Teach your chatbot everything it needs to know about your services, products, or processes. Our platform allows you to easily create, pull, and store all the knowledge your chatbot needs.
Create a data bridge between the ubisend platform and any third-party software relevant to your business. Our API toolkit allows you to create dynamic chatbot experiences by collecting or injecting data; no matter what tech stack you use. If it has an API, you can connect to it.
Send email notifications from the platform. As users go through conversations, your chatbot collects relevant information and compiles them into an email notification to be sent to an appropriate person on your team.
Is your data safely locked away into spreadsheets and CSVs, rendering ubisend's API toolkit irrelevant for your use case? Use our spreadsheet importer to inject your spreadsheet data into your chatbot.
Ensure your chatbot is built on a framework that complies with your company's requirements. Swap ubisend's proprietary NLP for an NLP provider of your choice. We support popular engines like Lex, Dialogflow, and Watson; as well as more open-source engines like openNLP, NLTK, and spaCy.
Take customers to the logical end of their buying journey with in-chatbot payments. Whether you are looking to accept one-off payments or set up subscriptions, connect your payment processor to create an immersive buying chatbot experience.
Let your users engage where they are. Whether that is on your website or your social pages, your desktop app or various messaging apps, create your chatbot once and connect it to the channels that make sense.
Add the chatbot widget to any website. Your widget appears in the bottom right corner of the page, ready to help any visitor. Use the customisation features to tweak its branding, call-to-actions, welcome message, and more.
Embed your chatbot into any part of a web page. Create a unique experience of an on-page, contextual chatbot. Place it besides a product or a service description, next to a job ad, or mid-way through your homepage. Use the customisation features to reflect your brand.
Create an immersive, engaging experience with a full page chatbot. A full page chatbot literally occupies the entire page, allowing its users to focus on the interaction at hand without any distractions. Use the customisation features to tweak your chatbot's brand.
Release your chatbot inside your desktop or mobile application. Allow your app users to engage with your chatbot without leaving your app, ensuring they remain active and engaged.
Connect your chatbot to the world's second most popular messaging application. Releasing your chatbot on Facebook Messenger only takes one click.
Take full advantage of ubisend's extensive channel integrations. From Facebook Workplace to Slack, Line to Slack, Telegram to Microsoft Teams, and many more -- let your users engage with your chatbot across any mobile messaging application.
Capture and retain your users' attention. Use context, design, and interactivity to engage your users and drive them to a successful chatbot interaction.
Make your chatbot an extension of your brand. Customise every chatbot element, from message bubbles to headers and button, to ensure a cohesive user experience. The ubisend platform gives you full control over your chatbot, to make it truly yours.
Grab website visitors' attention with contextual call-to-actions. These little snippets of text sit above your chatbot's website widget and encourage users to engage with your chatbot. Create different call-to-actions for sections or specific pages of your website (e.g. pricing, product, help, etc.).
Nudge your chatbot users in the right direction with contextual composers. Your chatbot's composer, the field that usually says 'Type here...' can be a powerful conversational UX ally. Create custom composers to display a short sentence helping users progress to the next step of the conversation.
Craft, schedule, and send a single message to your chatbot users. Got an announcement to make? A new discount to shout about? A new product to introduce to your audience? A broadcast message will be sent on time, once, to each user.
Leave a gentle prompt to your chatbot users with notifications. Notifications sit in your chatbot's widget and are persistent until read. They are perfect for reminders or to notify users of non-critical updates.
Step in when your users need you. Use built-in live chat and ticketing systems to engage and close the loop on your user experience.
Step into the conversation when your customers need you. Whether you use ubisend's proprietary live chat feature or decide to swap it for a provider of your choice, your chatbot works alongside - not against - your team to create the perfect chat experience.
Collect, organise, and answer support tickets raised through your chatbot. Allow your chatbot users to submit tickets through a simple conversation. The ticketing system, like live chat, is part of the ubisend platform to enable you to deliver an end-to-end user experience.
Bring the help you need. Onboard support agents into your platform. Tag agents by their specialism to automatically route tickets relevant to their skills sets. Agents have a unique set of platform permissions to enable them to help customers without interfering with your chatbot's programming.
Create your own ticket and live chat routing rules. Automatically assign enquiries to agents, add them to a queue, or turn on round-robin. A ticket lands on the wrong desk? Agents can forward enquiries to other members of the team.
Introduce chatbot capabilities to your audience without changing live chat or ticketing system. Swap ubisend's proprietary services for an external live chat or ticketing provider of your choice. We support popular providers like LiveChat, Intercom, Zoho Desk, and more.
Track the performance and effectiveness of your chatbot, every step of the way. The ubisend platform offers an unrivalled chatbot analytics package. Keep an eye on core, advanced, and custom metrics of every chatbot functionality.
Keep an eye on your chatbot's performance with our core set of chatbot metrics. Built from the collective experience of ubisend's developers, analytics teams, and customers, these chatbot metrics will give you a leg up in understanding your chatbot's efficacy.
Measure the performance of your agents with our live chat metrics package. Track responsiveness, helpfulness, resolution time, and much more. Put your live chat metrics up against your chatbot metrics to create a clear picture of your customers' chat experience.
Create and track the metrics that matter to you. The ubisend analytics package allows you to create your own metrics, tie them to precise conversation events, and measure their performance over time. No one knows your business better than you; your analytics reports should reflect that.
Create a compelling, insightful, and unique dashboard. Customise the metrics and key performance indicators you want to display. Organise each metric to create a powerful summary of your chatbot's performance.
Explore your chatbot's conversations to extract gold nuggets of information. Dig through the conversations customers or staff members are having with your chatbot to extract invaluable qualitative data.
Encourage your staff to extensively test your chatbot before going live. Analyse these conversations to get an initial set of feedback on your chatbot's performance.
Dig through chat transcripts to understand how users engage with your chatbot, where it is successful, and where it could use some improvement.
Keep an eye on the interactions between your users and your live chat agents. Explore conversations to assess performance and extract potential automation opportunities.
Export all data in one simple click. All reports, chat transcripts, and user data can be saved to a CSV file.
Grow your automation capabilities across the business. ubisend is more than 'just' a chatbot platform. It's an infrastructure for all your chatbot needs, under one big compliant roof.
Assign roles and permissions to every person on your team. Keep granular control over the access each individual has across all your chatbots, to ensure everyone has access to the features they need to fulfil their role -- and nothing more.
Scale your chatbot capabilities across the company. With the ubisend platform, it's easy to add chatbot licenses for every business unit. They are all managed from one central and overarching business account to ensure compliance.
Host the ubisend platform in the cloud or your infrastructure. The cloud hosting solution adheres to strict data partitioning policies. Would rather keep all your data in-house and host the platform on your servers? This is also possible with our on-premise deployment solutions.
Create chatbots in any languages. Activate multiple languages within one license to create a unique, multi-lingual chatbot.
Let your brand shine. White label our platform to display your colour scheme and your logo, and host it on a domain name of your choice. No one would ever know who ubisend is.
Are you a marketing agency or consultant, asking yourself 'could I use this to supplement my portfolio of services?'. Indeed you can! Read more on our partner programme.
Focus on creating challenge-solving chatbot experiences. We work hard in the background to ensure your data is safe and secure.
Reassure your chatbot users that their data is secure and protected. We welcome GDPR as a necessary step towards more robust control over private data. The ubisend platform is fully GDPR-compliant.
Get granular control over the privacy of specific messages within your chatbot experience. Tag interactions as 'sensitive' to mask the data from ever being displayed publicly on the front-end of the platform.
Enjoy all the benefits of chatbot automation with an added layer of security. Messages between your users and your chatbot are encrypted in transit and at rest.
Manage and control your chatbot's data. The ubisend platform's compliance features allow you to follow your company, region, or government's requirements for data retention.
Your success is our priority. Everything, from success teams to documentation, is put in place to help you build an efficient chatbot in record time.
Use our extensive documentation to help you navigate the extensive platform features. Documentation articles are written by humans, for humans -- no geeky mumbo jumbo.
Get access to a team of highly trained and dedicated individuals. Their sole purpose is to ensure your chatbot's success, from the initial build to engaging users, analysing data, and scaling your operations.
