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Chatbot Features to set you Apart

High-end chatbots are complex creatures built from a carefully assembled set of features.

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The right set of chatbot features

Your chatbot is built to your exact requirements. We typically combine the features below along with our proprietary technology and know-how to build the perfect solution for the problem you have.

Conversational AI

Conversations are, of course, at the core of every chatbot. Advanced artificial intelligence language techniques along with machine learning technologies power your chatbot's every conversation, from hello to complex queries.

  • Natural language processing (NLP)
  • Small talk (hi, hello, how are you, etc.)
  • Context management
  • Entity and intent detection

Omnichannel

Your chatbot is built with an omnichannel approach in mind. Deploy it on one, or multiple channels, at the same time, allowing your users to engage wherever it is most convenient. Perhaps even only make some features available on certain channels. Put your chatbot where your users are, rather than force your users to come to you.

  • Website live chat
  • Facebook Messenger
  • Full-page takeover
  • WeChat
  • WhatsApp
  • Telegram

And many more...

Conversational UX

Providing a superb conversational experience to users is paramount. Your chatbot is your brand and must act as such. A series of features ensure your users get the most out of every interaction.

  • Onboarding sequences and testing
  • Frequently asked questions
  • Exit features
  • Fallback to human
  • Sharing and virality

Brand

Your chatbot must represent your brand. Every aspect of the chat experience is customisable to ensure you retain maximum control over its branding.

  • Rich media
  • Widget appearance
  • Full-page appearance
  • Icons
  • Emoticons
  • Use of humour

Analytics & reporting

You can't improve what you can't measure. Every chatbot is shipped with its own, custom dashboard. Monitor your progress via the metrics you and your business care about.

  • Engagement metrics
  • Retention metrics
  • Drop-off metrics
  • Funnels
  • Any custom metrics
  • Data to and from your own services

Privacy & security

Protecting your users' privacy and keeping your data secure is of utmost priority. We work closely with you to make sure you understand and retain control over whatever you deem necessary.

  • No external AI providers (Google, Facebook, Amazon etc.
  • Deployment to specific services and locations
  • Deployment into your data perimeter
  • Deployment onto your own servers
  • User 2FA and identity confirmation
  • Secure code repositories

Advanced chatbot features

Latest Insights

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Working with Google and Archant

In January 2017, Google partnered with Archant and ubisend to turn over 150 years of newspaper archives into a conversational chatbot.

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