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Chatbot features to set you apart

Our chatbot platform enables teams to create complex, effective chatbot solutions.

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The perfect set of chatbot features

The ubisend platform has all the features you need to customise chatbots to your exact requirements, and we are constantly adding more.
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Conversational AI

Conversations are, of course, at the core of every chatbot. Advanced natural language processing techniques and machine learning technologies power your chatbot's every conversation, from "hello" to more complex queries.

The conversation builder helps you leverage technologies like:

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Omnichannel

The ubisend chatbot platform can integrate with any communication channels you need. From your custom mobile app to well known social channels.

Don't force your users to come to you, put your chatbot where they are, including:

  • Website live chat widget
  • Website full-page takeover
  • Website embedded interface
  • Facebook Messenger
  • WeChat
  • WhatsApp
  • Telegram

And many more...

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Conversational UX

Providing a superb conversational experience to users is paramount - your chatbot is your brand. ubisend features ensure your users get the most out of every interaction, including:

  • Onboarding sequences and testing
  • Frequently asked questions
  • Exit features
  • Fallback to human
  • Sharing and virality
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Brand

Your chatbot is an extension of your brand. Every aspect of the chat experience is customisable to ensure you retain maximum control over its branding, including:

  • Rich media
  • Widget appearance
  • Full-page appearance
  • Icons
  • Emoticons
  • Use of humour
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Analytics & reporting

You can't improve what you can't measure. Create custom dashboards and monitor the things you need. Make sure your chatbots are delivering the value your business needs, including:

  • Engagement metrics
  • Retention metrics
  • Drop-off metrics
  • Funnels
  • Any custom metrics
  • Send any data to and from your own services
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Privacy & security

Protecting your users' privacy and keeping your data secure is of utmost priority. The ubisend platform adheres to the highest security certifications. Need more? Deploy ubisend inside your data perimeter and on your own servers. Our certifications include:

Advanced chatbot features

Latest Insights

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Working with Google and Archant

Google partnered with Archant and ubisend to turn over 150 years of newspaper archives into a conversational chatbot.

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