What a ubisend chatbot will do for you
All digital channels
We are the most ubiquitous messaging company on the planet, enabling conversations across 29 digital channels. A ubisend chatbot allows you to talk to consumers through the channel they prefer, including Facebook Messenger, WeChat, Telegram, Line, SMS and many more.
Service excellence
Imagine being able to engage every customer in a two-way conversation simultaneously. You can instantly resolve appointment scheduling, questions and complaints across the globe, in any language. Become multilingual, multicultural and always online, across every time zone, using one centralised solution.
Entire lifecycle
Capture a digital lead at the start of the customer journey, guide them through product selection and help them to book or purchase. You are able to manage and monitor the service as it happens. Using the same channel, go on to deliver after-sales service, gather feedback (such as NPS) and upsell or keep the customer engaged with rich media content.
Integrative data and analysis
Capturing data through all conversations provides competitive advantage and insight, enabling your brand to better understand your customers, predict demand, monitor sales journeys, and maximise business processes and efficiency.
One solution; all these channels
The little things
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Self-service
Customers will be able to self-navigate products, book appointments and move along the customer journey with little employee involvement (unless fall-back to human functionality is required).
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Cross-channel
Cross-channel tracking protects from data loss when customers switch channels on the sales journey, speeding up the sales process and delivering a seamless customer experience.
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On-demand
An on-demand, always available, instant customer journey will revolutionise your brand’s digital sales pipeline. 24 hours a day, 7 days a week. Your chatbot doesn't need a rest.
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Delight
Why should a customer have to pick up a phone or email when they can just communicate with you in real-time via Facebook Messenger, Skype or even a Twitter direct message?
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Easy reporting
Our delivery software will clearly show you how your chatbot is performing. Segment, target and optimise across different channels, product purchase, user groups or time frames.
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Unified
ubisend’s AI solution will provide a unified, cross-business unit and global solution. It will free up valuable resources and enable your brand to solve people’s problems with real care.
A wonderful way to reach my audience
We integrated mobile messaging to send out weekly offers to our 100,000 user database. With a 47% click rate, it worked wonders.