Today's customers expect more. Support is no longer just about delivering the right answer within a reasonable period of time.
To become loyal, customers expect a connected and personalised experience. Contacting a business must be as quick and easy as talking to a friend.
Our chatbot platform provides all you need to create a personalised, engaging, and instant customer service experience, while improving first contact resolution and reducing cost.Book a platform tour
If given the opportunity, consumers prefer to self-serve. Self-service frees up your time and resources. It's a win-win. Chatbots deliver an excellent and conversational self-service experience.
Prioritise getting tickets resolved in one interaction. Customer service chatbots allow your customers to engage across any channel and get immediate answers, limiting the need for human escalation.
As your business scales and your customer base widens, the quality of your customer service must improve. Chatbots help by taking over the mundane and routine, allowing your team to focus on the more complex and high ticket tasks.
Chatbots take the first crack at helping your customers before using your staff's precious time.
Chatbots help your customers self-serve, resolving their issues in one conversation.
Combine live chat and chatbots into one platform, for the ultimate customer service experience.
Track and report on any data point gathered during your chatbot's conversations with customers.
Chatbots make self-service easy for your customers, no matter the time of day or channel.
ubisend powers an enhanced customer experience by integrating with any first or third-party software.
Customer service chatbots have shown the capacity to handle 40 to 80% of inbound enquiries.
Handle volume from launch, and automatically scale as and when you need it.
Our platform infrastructure is so powerful, chatbots answer within less than a second.
We don't believe in limiting experiences. Everything is always unlimited in use.
"ubisend has has been with us every step of the way on this journey, expertly turning our customer service chatbot idea into reality."