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Conversational AI for Service Teams

FAQs, self-service, conversational customer workflows; see how customer service departments use ubisend to automate parts of the customer experience and save precious time.
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Easily integrate your chatbot with the service software you already use and love.
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Create a self-service customer experience with an automated helpdesk.

Automate low-value queries and provide round-the-clock support.
Create and manage automated FAQs that take care of your customers' repetitive and mundane questions. Encourage self-service with a chatbot in any language, on any channel.
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ubisend customer service automated helpdesk
ubisend customer service workflow automation

Improve support efficiency with automated workflows

Autonomously guide customers through your support workflows, no matter how complex.
Connect your chatbot to your existing tech stack to create an integrated and efficient experience for both your customers and your support team.
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Make life easier with flexible customer support tools

Use modern conversational support tools to make life easier for your team and more convenient for your customers.
Provide a smooth transition to a human agent with built-in live chat, allow customers to raise concerns through a ticketing system, and monitor team performance through a customisable dashboard.
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Service teams use ubisend for:

ubisend platform uses for customer service

A chatbot and automation platform built around your customers' needs

Simple, predictable, fixed

Build all the chatbots, automation and conversational AI you need - without limits.

ubisend core

Conversational AI, chatbot, automation, live chat, and ticketing in one amazing platform.

  • No-code conversation builder & process mapping
  • API toolkit to integrate any third-party software
  • NLP, semantic search, FAQ and knowledge bases
  • Metrics tracking and dashboard customisation
  • 30+ messaging channels (including 3 web-based)
  • Secure infrastructure and granular team management
  • Unlimited access up to 300,000 monthly users
  • Completely no-code, accessible by anyone
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ubisend plus

The enterprise conversational AI framework.

  • + All ubisend core features
  • + Managed infrastructure
  • + Single sign-on
  • + Granular backups
  • + Priority training
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jim rowe-bot ubisend partner

Switching to ubisend to Create Higher-end Chatbots

Jim Rowe-bot are a UK-based chatbot and conversational software company, implementing incredible solutions with the ubisend platform.

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Frequently Asked Questions

Can I create a chatbot without dedicated programmers/developers?

Yes, ubisend is no-code chatbot and auotmation platform. You can guide customers through processes, set up live chat and answer FAQs without seeing a single line of code.

How is ubisend different from other chatbot platforms, like Intercom?

ubisend differs in three main ways. Firstly, ubisend is a conversational workflow automation platform. This enables you to autonomously serve customers while putting processes in place to make life easier internally.

Secondly, other leading platforms see automation as a secondary benefit, limiting the potential (if any) behind their chatbots. ubisend puts automation first, helping companies automate up to 80% of their interactions.

Thirdly, ubisend is used by businesses to solve all of their automation needs. HR, sales, and customer service solutions can all be created and managed from a central location. ubisend is your single tool for years to come.

Is it easy to update my chatbot's content?

Yes, all FAQs and conversations can be updated at a moment's notice using our completely no-code platform. For example, existing clients were able to add COVID-19 guidelines and information overnight.

Do I have to pay per question asked or active live chats?

No, ubisend provides a fixed and predictable pricing plan. When you hit a busy season, you won’t be hindered with surprise costs. See our pricing page for more information. Aim for the stars, we won’t punish you for getting there.

Can my chatbot integrate with my service desk and more?

Yes, ubisend’s API toolkit can connect to any third-party software. Our tech team is always more than happy to assist with any integrations.

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