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Service

Refine the Customer Experience

Chatbots help businesses deliver a personalised, and instant customer service. Discover the platform that helps you delight customers.
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Join the dots in customer service

Today's customers expect more. Support is no longer just about delivering the right answer within a reasonable period of time.

To become loyal, customers expect a connected and personalised experience. Contacting a business must be as quick and easy as talking to a friend.

Our chatbot platform provides all you need to create a personalised, engaging, and instant customer service experience, while improving first contact resolution and reducing cost.

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Empower customers to self-serve

If given the opportunity, consumers prefer to self-serve. Self-service frees up your time and resources. It's a win-win. Chatbots deliver an excellent and conversational self-service experience.

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Increase first contact resolutions

Prioritise getting tickets resolved in one interaction. Customer service chatbots allow your customers to engage across any channel and get immediate answers, limiting the need for human escalation.

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Free up your support team

As your business scales and your customer base widens, the quality of your customer service must improve. Chatbots help by taking over the mundane and routine, allowing your team to focus on the more complex and high ticket tasks.

Learn how to scale a personalised customer service experience with chatbots

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customer service chatbot overview

How can chatbots help support?

What the ubisend platform can do in customer service

ubisend chatbot platform uses for customer service
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Latest Insights

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Working with Google and Archant

In January 2017, Google partnered with Archant and ubisend to turn over 150 years of newspaper archives into a conversational chatbot.

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"ubisend has has been with us every step of the way on this journey, expertly turning our customer service chatbot idea into reality."

Catherine Mendham, project manager at Content Consultants