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Welcome to a world where complex artificial intelligence, machine learning, and conversational software can change your business for the better.
Chatbots use natural language processing and machine learning technology to turn complex business interactions into simple conversations.
What will your chatbot do?
Want to see more companies using chatbots to solve their queries.
Prefer asking questions to a chatbot over a human for their instantaneity.
Are ready to buy items through a chatbot without human intervention.
Will have some sort of chatbot automation implemented by 2020.
It's all about the conversation.
A chatbot is a piece of software, usually powered by artificial intelligence, with which humans can interact. They are sometimes called virtual assistants, chatbox, or even chatterbox.
We like chatbot -- it just sounds nicer.
Chatbots can converse with us humans through both text and voice. You may, for instance, have interacted with Amazon's voice Alexa chatbot.
Though chatbots are relatively old technology, it's only more recently that businesses have started putting them to effective use.
Companies like Trip Advisor, PG tips, or Disney use chatbots as a brand and marketing play.
Companies like Google, Mattel, and Victoria Secret use chatbots to innovate in their field.
Companies like Burberry, Staples, and Macy's use chatbots as a customer service tool.
And many more!
Most chatbots are powered by artificial intelligence, or AI.
AI chatbots tend to be more useful, purely because they are smarter and can learn over time. This is, of course, valuable to businesses.
Artificial intelligence in chatbots comes in many forms. The most common are natural language processing (NLP) which powers the language side of the chatbot, to machine learning (ML) which powers data and algorithms.
A smart assistant chatbot manages correspondence, books meetings, and more.
A sales chatbot helps customers on the purchasing journey, following processes and answering questions in real-time.
A branding chatbot brings a brand or a persona to life, engaging the audience in natural conversation.
A lead qualifying chatbot drives the potential customer down the appropriate path by learning their requirements.
An internal knowledge base chatbot handles employee questions about internal policies and HR requests.
A candidate vetting chatbot knows what the business needs in a new hire and filters through the applicants.