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Chatbots: The AI Technology That’s Changing the World

Turn your business into a conversation

Get your chatbot

Do faster, better and more intelligent business

Welcome to a world where complex artificial intelligence, machine learning, and conversational software can change your business for the better.

We use natural language processing and machine learning technology to turn complex business interactions into simple conversations.

What will your chatbot do?

The basics of chatbot technology

What is a chatbot?

It's all about the conversation.

A chatbot is a piece of software, usually powered by artificial intelligence, with which humans can interact. They are sometimes called virtual assistants, chatbox, or even chatterbox.

We like chatbot -- it just sounds nicer.

Chatbots can converse with us humans through both text and voice. You may, for instance, have interacted with Amazon's voice chatbot Alexa.

what is a chatbot

Who is using this technology?

Though chatbots are relatively old technology, it's only more recently that businesses have started putting them to effective use.

Companies like Trip Advisor, PG tips, or Disney use chatbots as a brand and marketing play.

Companies like Google, Mattel, and Victoria Secret use chatbots to innovate in their field.

Companies like Burberry, Staples, and Macy's use chatbots as a customer service tool.

And many more!

ubisend google unilever disney

The role of artificial intelligence

Most chatbots are powered by artificial intelligence, or AI.

AI chatbots tend to be more useful, purely because they are smarter and can learn over time. This is, of course, valuable to businesses.

Artificial intelligence in chatbots comes in many forms. The most common are natural language processing (NLP) which powers the language side of the chatbot, to machine learning (ML) which powers data and algorithms.

artificial intelligence in chatbots

Got questions? We have answers. Call 0800 368 8885 (for free).

Key industries we serve


The human touch

In the HR department, chatbots help save time by answering repetitive questions.

They help managers reach and maintain SLAs, giving the team the time they need to put the human back into HR.

Key HR pain points
  • Understaffed and overworked.
  • Struggle to find time for employees.
  • Fight to attract and retain talent.

And more.


The attention they deserve

In the service department, chatbots help customers get instant answers.

They also give service teams the time to focus on the more complex, human-required support cases.

Key service pain points
  • High enquiry volumes.
  • Managing complex cases.
  • Answering at a satisfying speed.

And more.


The smarter way to sell

In the sales department, chatbots grow revenue with smarter recommendations.

They also give customers the assistance they need through the buying journey, helping them feel safe and confident.

Key sales pain points:
  • Reaching revenue targets.
  • Nurturing quality leads.
  • Upselling with consistency.

And more.

Chatbot use cases

Companies use chatbots for many reasons, throughout all departments, across industries. Below are some of the most common chatbot use cases.

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    Personal assistant

    A smart assistant chatbot manages correspondence, books meetings, and more.

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    Complex sales rep

    A sales chatbot helps customers on the purchasing journey, following processes and answering questions in real-time.

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    A branding chatbot brings a brand or a persona to life, engaging the audience in natural conversation.

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    Lead qualifying

    A lead qualifying chatbot drives the potential customer down the appropriate path by learning their requirements.

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    Internal knowledge base

    An internal knowledge base chatbot handles employee questions about internal policies and HR requests.

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    Candidate vetting

    A candidate vetting chatbot knows what the business needs in a new hire and filters through the applicants.

Need more inspiration? Read case studies from our customers.

Key resources

Case studies

How forward-looking businesses use chatbots

Chatbot technology works in various industries, at all levels. Discover how other forward-looking businesses use chatbots.

Learn more

Data sheet

Understand the chatbot frenzy

Why is chatbot technology taking off? Data doesn't like. We compiled the research, surveys, and statistics you need to know.

Learn more


How to make a chatbot that learns

Chatbots powered by artificial intelligence learn and get better over time. How do we do that? Read our accessible guide.

Learn more

Top quality chatbot solution

archant ubisend customer review

ubisend are a driven and determined team of professionals who provided us with the top quality chatbot solution we needed. Their fresh and enthusiastic approach to the task leave us in no doubt that we have picked the ideal provider to work with.”

Let's chat about how chatbots can impact your business