Save a transcript of every conversation between your users and your chatbot or your live chat agents. Use the transcripts to learn about your users, improve their experience, or expand your chatbot's knowledge.
Every conversation is an opportunity to learn.
Access your chat transcripts and make sure your chatbot is performing as well as it could. As you browse through conversations, spot mistakes or inefficiencies in your user journey; and fix them immediately.
Both chatbot and live chat conversations are logged, ensuring you get to keep an eye on the entire chat journey.
Privacy is always a priority.
While chat transcripts may contain invaluable information, they may also contain pieces of data your customers might want to keep private.
With ubisend, you get to set specific chatbot interactions as dealing with sensitive data. When a user reaches a sensitive interaction, we automatically hide every answer from the chat transcript.
Decide exactly which part(s) of every conversation you would like to remain private. You are in complete control.