Create an efficient network of agents.
Monitor your team's performance with metrics like total tickets resolved, average resolution time, user feedback, and more.
Dig deeper into an agent's individual performance to spot opportunities for improvement. View their complete ticket history from a central location.
Agents are assigned a unique role, only giving them access to relevant platform features. Ready to give one of your agents more responsibilities? Customise that specific agent's platform permissions without impacting the rest of the team.