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Simple, predictable, fixed

Build all the chatbots, automation and conversational AI you need - without limits.

ubisend core

Conversational AI, chatbot, automation, live chat, and ticketing in one amazing platform.

  • No-code conversation builder & process mapping
  • API toolkit to integrate any third-party software
  • NLP, semantic search, FAQ and knowledge bases
  • Metrics tracking and dashboard customisation
  • 30+ messaging channels (including 3 web-based)
  • Secure infrastructure and granular team management
  • Unlimited access up to 300,000 monthly users
  • Completely no-code, accessible by anyone
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ubisend plus

The enterprise conversational AI framework.

  • + All ubisend core features
  • + Managed infrastructure
  • + Single sign-on
  • + Granular backups
  • + Priority training
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Businesses choose ubisend for its unrivalled flexibility

The platform for conversational and automation technology.

We built ubisend to meet any requirements; regardless of company size, industry, or challenge. Our customers love us because we are their one-stop-shop chatbot and automation platform.

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Secure, scalable, adaptable

Built to suit your needs. Dive into the features that set ubisend apart.

All chatbot, automation, live chat, ticketing and every other feature is included in one simple price.

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Conversation builder

  • Robotic process automation (RPA)
  • 100s of trigger events
  • Engaging message types
  • Fallback to human
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  • Knowledge importers
  • Built-in NLP
  • Small talk
  • FAQs
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  • API toolkit
  • Spreadsheets
  • NLP providers
  • Payment providers
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  • Web-based chatbots
  • Microsoft Teams
  • Facebook Messenger & Workplace
  • 30+ messaging channels
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  • Ticketing
  • Live chat
  • Agent metrics
  • Custom routing
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  • Chatbot metrics
  • Live chat metrics
  • Custom metrics
  • Dashboards
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Frequently Asked Questions

How long does it take to build something on ubisend?

The ubisend platform's capabilities are vast and extensive. Because you can, quite frankly, use our platform to build anything, the most obvious answer to this question is 'it depends'. But we know 'it depends' doesn't help you. So, here's a broad average: two to three weeks. This includes integrating your knowledge, external software, testing, and training. (But really, it depends -- sorry!).

Which technology and services does ubisend rely on?

We are all about proprietary technology and relying on external providers as little as possible. Our platform's tech stack includes languages like PHP and Python. It is hosted on AWS servers. Our natural language processing engine is proprietary, built by ubisend's founders and fine-tuned over many years.

Do you have an integration to...?

Yes. We provide you with an API toolkit that allows you to connect ubisend with any third-party software, as long as they have an API. Our customers use this functionality to connect platforms like HubSpot, Salesforce, Zendesk, Marketo, and more.

Don't limit yourself to the usual suspects. Our API toolkit also allows you to connect ubisend to any bespoke software you may be using. Find out how others use ubisend's unique integration system.

We want to build our own solutions. What sort of documentation and support do you provide?

Making you successful is our priority. The platform gives you all the tools you need to create the solutions you need, without needing our assistance. Our team of experts produce actionable documentation, tutorials, and video content to help you extract value from the platform. We also frequently host free live training sessions. Finally, as a ubisend customer, we answer most questions within 24 hours.

What languages does ubisend support?

With ubisend, you can launch solutions in over 60 languages, including French, Italian, German, Dutch, and Spanish. Activating a new language only takes one click. You can decide to create one solution per language or bundle all your required languages into one.

How secure is ubisend? We might need you to go through a security audit as part of our procurement process.

We know how important it is to protect your data and your business. To ensure the highest security standards, we are ISO27001 and Cyber Essentials certified. The entire ubisend infrastructure relies on heavy data encryption, both at rest and in transit. Our Information Security Management Team ensures everything is up to scratch.

We work with government organisations, defence contractors and many Fortune 500 companies. We're more than happy to go through security audits (and are well prepared for them!). For more information about our security measures, visit security or contact us.

What if we're using an external ticketing, live chat or NLP service?

We believe in the power of chatbots and automation; no matter the supporting technology you decide to use. Our platform is built using a driver system, allowing us to effectively swap our built-in services for external providers. Whether you are using Zendesk, Intercom, Watson, Lex or another popular tool, don't change your existing processes. Ask your account manager to help you swap ubisend's services with the ones you are already familiar with.

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Professional services to help you hit the ground running

Work with ubisend experts to get guidance or speed up your project.

Full implementation

Let a dedicated team of ubisend experts take on your entire chatbot project, from scoping to final delivery. Includes all the services below.

  • Dedicated project team
  • Milestones and phase approach
  • End-to-end implementation
  • Rapid turnaround time

Chatbot training

We teach your chatbot everything it needs to know, from policy docs and data sheets to knowledge bases and FAQs.

  • Website crawls and content imports
  • FAQ creation
  • Chatbot training
  • Copywriting

Analytics advice

We dive into our extensive chatbot knowledge to recommend comprehensive, fine-tuned, and actionable metrics and reporting.

  • Custom metric creation
  • Strategic insights
  • Actionable reporting
  • Report breakdown and training

Integration research

From 'can it be done?' to 'how it is done'. Our developers research your software integrations and produce actionable recommendations.

  • Dedicated research developer
  • Use case specific research
  • Secure and compliant
  • Actionable integration report

Process mapping

We help you research, formalise, and translate existing processes into a conversational format -- ready for conversational automation.

  • Dedicated process researcher
  • Use case agnostic
  • Drafts and process mockups
  • Process mapping recommendations

Ad-hoc team training

On top of your complimentary 3hrs of training, book additional training sessions with a ubisend expert.

  • Dedicated sessions
  • Online, recorded sessions
  • Single cost, regardless of attendees
  • Any topic