The best chatbots work hand-in-hand with a team of trusty humans.
Combine live chat and chatbot metrics to create a complete picture of your user's experience. Use this data to evaluate where automation could expand and where your team should interfere more often.
Compare user feedback to understand where your chatbot or agents might be failing. Solve underperforming conversations in real-time, as you glance at the dashboard or review your overall dashboard.
Use data to ensure your team and your chatbot work efficiently to create an excellent and successful user experience.