Authentic, trustworthy, and scalable technology
The service department faces unique challenges. To the customer-facing team, it's not just about answering queries. It's about being there for the customer, when they need it.
Discover how chatbots become the service department's ally in enhancing the customer experience.
Reduce workload with a frontline service chatbot
Give your customers the help they need, instantly.
Your service chatbot knows everything about your products and services. It instantly answers key, repetitive, customer queries; giving your service reps the time to focus on complex tickets, helping your managers achieve their SLAs, and keeping the customers happy.Learn about service chatbots
Publishing brand solves ticket overload
The price of success, it seems, may be the number of daily support tickets a Fortune100 company gets.
Learn how a service chatbot solution helped reduce the load by 48% in the flick of a switch.
Tech company unclogs flooded support inbox
Complex products or services lead customers to firing off emails and reaching out more often.
Learn how a prominent tech company solves 83% of their daily inquiries with an FAQ service chatbot.
Stats and data you need to know.
Chatbot technology is taking off. Understand why everyone is going crazy for chatbots through the key statistics, data, and research.Learn more
20 questions for your chatbot dev.
Ready to look into chatbot development teams? Use this handy (and impartial) worksheet to keep track and score the candidates you meet.Learn more
8 ways customer service chatbots can help.
Chatbots use customer service deparments in more ways than one. Here are eight that should pique your interest.Learn more
Instant service and saving staff resources
ubisend has transformed the way we approach customer service. Our custom-made chatbot has allowed us to provide our users with an instant service and saved staff resources.