Use artificial intelligence to reduce workloads and increase customer satisfaction with an always-on customer service chatbot.
Your customers will always have questions. They want your business to answer, care and be there for them. They do not want to wait until you are ready to speak to them.
Your always-on customer service chatbot is there to assist your team. It knows all of your products and how your company likes to communicate. It helps your customers in real time, 24/7.
If your customer needs to talk to a human your bespoke chatbot will alert the correct member of the team and step aside, allowing you to do what you do best: delight.
The icing on the cake? Your customer service chatbot talks in a conversational way. Stop making your customers endlessly flick through FAQs and self-served content. This is the future of customer support.
No robotic-ness. Make your customers feel special with personal one-to-one, knowledgeable and instant support.
Measure customer sentiment
Keep an eye on customer satisfaction. All interactions are tracked and stored, ready for analysis and iteration.
Focus on what matters
Skip the boring copy-pasting of answers and focus on the customers who need your unique human expertise.
Make them feel heard
Unhappy customers want to talk now, not in two days. Give them the ability to satisfy their needs.
Your conversational chatbot integrates with advanced machine learning, helping it to stay at the top of its game.
Your personal support assistant
Your customers need to talk to a real human? Certainly. Your chatbot will notify your team and step aside.
ubiSERVE offers your customers the instantaneous and insightful help they expect, 24/7. It's the perfect support tool.
Give your support team the help they need, assist your customers with their post-sale enquiries, and offer them the support they expect; all through an intelligent chat interface.
SUPPORT + SALES
ubiSELL learns all about your products and gives your audience the guidance they need to find the right fit.
Thanks to our advanced machine learning algorithms, your sales chatbot knows what products to cross- or up-sell, and does so at the right time, 24/7.
SUPPORT + SALES + HR
ubiHR is the best way to save precious HR resources and fulfill your employees' on-demand enquiry expectations.
It helps increase productivity across the board by automating responses to the low hanging fruit, answering questions instantly and constantly learning to stay up-to-date on the latest policies.
A wonderful way to reach my audience
We integrated mobile messaging to send out weekly offers to our 100,000 user database. With a 47% click rate, it worked wonders.