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Service

FAQ
Chatbot

Help your customers help themselves. Transform your static FAQs into an interactive conversational experience.
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Hello, how can I help?
Are you open this evening?
We are open until 8 pm tonight.
Thanks do you have somewhere to park?
There is parking on-site and it's free for 2 hours.

Automated first-level support

Central management system

Natural language processing

Messaging

Live chat

Support & maintenance

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Smart. Easy-to-use

Your FAQ chatbot is built and trained to answer questions. It's as simple as that.

Its no-code management suite is easy-to-use, even without any technical knowledge. It comes pre-built with a comprehensive set of key management features.

Powered by enterprise-grade natural language processing, your chatbot provides a leading experience without any of the complicated bits.

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Across any channel

Your chatbot is geared to live on any platform or channel.

Don't force your customers to access a new platform. Serve them where they already are.

  • Website live chat
  • Full-page takeover
  • Facebook Messenger
  • WeChat (custom)
  • WhatsApp (custom)
  • Telegram (custom)

Want your chatbot to live on more bespoke channels? Talk to one of our experts to make it happen.

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Ready to start

Load up your FAQs and start servicing your customers right away.

This no-code solution allows is set up in record time. It is pre-built with a carefully selected set of vital features -- nothing more, nothing less.

Need more than the pre-built features? Our experts are here to help.

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Your chatbot, your brand

Branding is important. To ensure your customers' experience is consistent, you have full control of your chatbot's appearance.

  • Rich media
  • Widget appearance
  • Full-page appearance
  • Icons
  • Emoticons
  • Use of humour
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Analytics & reporting

Keep an eye on your chatbot's performance.

Dashboards, KPIs, and metrics are part of your chatbot's management suite and accessible out-of-the-box.

Measure the metrics that matter to your business:

  • FAQs triggered
  • User feedback rating
  • Human fallback triggered
  • Progress charts

And many more...

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Cloud-hosted & secure

Your chatbot and its management suite are cloud-hosted, allowing record time deployment. This also ensures your solution benefits from every performance or feature update we perform across our client base.

We take security and data protection very seriously.

  • ISO27001 and Cyber Essentials certified
  • No external AI providers (Google, Facebook, Amazon etc.)
  • Secure code repositories
  • Deployment to specific services and locations (custom)
  • Deployment into your data perimeter (custom)
  • Deployment onto your own servers (custom)

Read our security & data protection measures.

ServiceSaaSTechnology

DEFRA Microchip Database Reduces Support Enquiries by 22%

12 weeks after implementing their chatbot, our client found a 22% reduction in enquiries hitting the customer service team’s inbox.

Read more
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Two simple options:

SaaS

Carefully picked features, ready to go

Enquire

  • All the features above:
  • ✓ Unlimited agents
  • ✓ Unlimited FAQs
  • ✓ Unlimited messages/tickets
  • ✓ Reporting dashboard
  • ✓ Fully configurable web-widget
  • ✓ Data compliant configuration

Bespoke

Fully integrated, bespoke to your needs

Enquire

  • All the features above PLUS:
  • ✓ Dedicated client support
  • ✓ Bespoke API connections
  • ✓ Custom conversation flows
  • ✓ Fully managed and serviced
  • ✓ Choice of data centres/on-site