Your service chatbot is a frontline agent. On average, our customers automate 35% of enquiries at launch.
Your chatbot is there to help 24/7, on any channel. It never turns up late, gets grumpy or breaks the process.
Your frontline chatbot answers all your customers' questions in a fraction of a second.
Your chatbot enables customers to self-serve, bypassing the phone, live chat, or email queues.
Save time and resources by increasing your first contact resolutions through the chatbot.
Your solution scales with your demand and growth, learning and getting smarter every interaction.
Teach your chatbot everything it needs to know about your product or services. Thanks to its extensive database of FAQs, your chatbot can answer most of your customers' questions out of the box.
The ubisend chatbot platform allows you to create an unlimited number of FAQs. Create the solution you need to improve your customers' experience.
When necessary, your chatbot can gracefully handover to a human. By stepping aside, your team can takeover using a simple live chat interface.
The platform allows your service reps to handle customers right there and then. Alternatively, you can use the platform's APIs to connect with a different live chat service.
Your customers need help now.
Our chatbot platform allows you to hit the ground running. Get set up in record time, access your chatbot management suite, and start helping your customers straight away.
Your installation comes with a carefully picked set of pre-built features including dashboard, metrics, customisable branding, website widget, and more.
Brand consistency is important, particularly when communicating with customers.
To ensure you retain control, your chatbot's appearance and conversational UI is fully customisable to reflect your brand. Amongst others, you have control over:
Monitor the metrics that matter to you.
The chatbot platform is a management suite that enables you to track any metrics relevant to your business.
Measure your chatbot's performance via the KPIs your business cares about.
And many more...
Your chatbot and management suite are cloud-hosted (self-hosted is available), allowing record time deployment. This also ensures your solution benefits from every performance or feature update we perform across our client base.
We take security and data protection very seriously.
Read our security & data protection measures.
12 weeks after implementing their chatbot, our client found a 22% reduction in enquiries hitting the customer service team’s inbox.
Frontline support chatbots can handle 40 to 80% of inbound enquiries on average.
The platform is built to handle thousands of topics and unlimited FAQs.
Always online, never turns up late, needs a vacation or gets sick. Your chatbot helps 24/7.
Our platform infrastructure is so powerful, chatbots answer within less than a second.