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Customer Service Chatbot

Deliver a world-class customer experience using the latest in artificial intelligence and chatbot technology.
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What problem was there with your order?
The jumper I ordered came damaged, both the packaging and the item itself. I want a refund.
I'm sorry to hear your jumper arrived damaged, let's get that sorted out for you. First of all, what's the order number?
Okay, it was order UBI-020316

Help your customers help themselves

Central management system

Natural language processing


Live chat

Support & maintenance

Powered by world-class artificial intelligence

Deliver the best conversational experience to your customers. Your chatbot is powered by world-class artificial intelligence and natural language processing algorithms.

From out-of-the-box small talk to custom FAQs, you have complete control over your chatbot's knowledge and language.

Across all channels

Deliver an excellent customer service experience, everywhere.

Your chatbot is built to function across multiple channels. Instead of directing your customers to a new platform, serve them where they already are.

  • Website live chat
  • Full-page takeover
  • Facebook Messenger
  • WeChat (custom)
  • WhatsApp (custom)
  • Telegram (custom)

Want your chatbot to live on more bespoke channels? Talk to one of our experts to make it happen.

Hit the ground running

Your customers need help now.

This no-code customer service chatbot solution allows you to hit the ground running. Get set up in record time, access your chatbot management suite, and start helping your customers straight away.

Your chatbot comes with a carefully picked set of pre-built features including dashboard, metrics, customisable branding, website widget, and more.

Need more than the pre-built features? Our experts are here to help.

Your chatbot, your brand

Brand consistency is important, particularly through a new communication channel.

To ensure you retain control, your chatbot's appearance and conversational UI is fully customisable to reflect your brand. Amongst others, you have control over:

  • Rich media
  • Widget appearance
  • Full-page appearance
  • Icons
  • Emoticons
  • Use of humour

Analytics & reporting

Monitor the metrics that matter to you.

Your chatbot's management suit comes with a pre-built set of customer service metrics. Not enough? Create your own, custom set of metrics.

Measure your chatbot's performance via the KPIs your business cares about.

  • FAQs triggered
  • User feedback rating
  • Human fallback triggered
  • Progress charts

And many more...

Cloud-hosted & secure

Your chatbot and its management suite are cloud-hosted, allowing record time deployment. This also ensures your solution benefits from every performance or feature update we perform across our client base.

We take security and data protection very seriously.

  • ISO27001 and Cyber Essentials certified
  • No external AI providers (Google, Facebook, Amazon etc.)
  • Secure code repositories
  • Deployment to specific services and locations (custom)
  • Deployment into your data perimeter (custom)
  • Deployment onto your own servers (custom)

Read our security & data protection measures.


DEFRA Microchip Database Reduces Support Enquiries by 22%

12 weeks after implementing their chatbot, our client found a 22% reduction in enquiries hitting the customer service team’s inbox.

Read more
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Two simple options:


Carefully picked features, ready to go


  • All the features above:
  • ✓ Unlimited agents
  • ✓ Unlimited FAQs
  • ✓ Unlimited messages/tickets
  • ✓ Reporting dashboard
  • ✓ Fully configurable web-widget
  • ✓ Data compliant configuration


Fully integrated, bespoke to your needs


  • All the features above PLUS:
  • ✓ Dedicated client support
  • ✓ Bespoke API connections
  • ✓ Custom conversation flows
  • ✓ Fully managed and serviced
  • ✓ Choice of data centres/on-site