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Jira Service Desk Integration

Connect ubisend to Jira Service Desk and deliver an integrated, easy-to-manage and always online service to your customers.

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Create a service desk ticket when a user requests support

Turn live chat features off when a service rep's out-of-office is on

Alert service reps of other open tickets by a customer

Transfer support tickets to the most qualified service rep

Inform HR of the specific lack of qualifications in the service team

Allow users to create a service desk ticket

Allow users to get a status update of their support ticket