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Webinar: Why Chatbots are Customer Self-Service's Logical Next Step


Are you getting the most out of your customer self-service strategy?

This webinar was hosted on Tuesday, 21 January 2020 at 11:00 (GMT). Fill out the form below to grab the recording.

Self-service is the customer support department Holy Grail. Customers who self-serve don't take up precious time from your rep. Research also shows that some 40% of customers prefer to self-serve rather than talk to another human (source).

If your business has implemented a self-service option such as a knowledge base or an FAQ section on your website, you've already reaped some of the benefits.


In this webinar, we look into the missing link between your knowledge base and your customer service reps: chatbots.

customer self-serving with chatbots

Why is a chatbot such an attractive customer service tool?

In this webinar, you will learn:

  • Why chatbots are the missing link between self-serving and customer service reps.
  • How much a chatbot could save your company.
  • How to be data, content, and business-ready to implement a customer service chatbot.

Providing an excellent experience to your customers is a priority. With a chatbot, you can now enhance this experience by providing relevant help through conversations -- at scale.

Join us to discover how.


This webinar was live on: Tuesday, 21 January 2020

Duration: 45min

Recording available on demand. Access now.