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The 2022 Chatbot Statistics Cheatsheet


In this report, you will get

  • Industry insights. Where is the chatbot industry heading? Get unique insights on each statistic to understand where this technology is going.
  • Business insights. What should businesses make of chatbots? Get a better understanding of the impact of each statistic on your business.
  • Consumer insights. How do your customers feel about this new technology? Skip the jargon, understand what humans want from chatbots.

Summary of this insight

Last updated: Jan 2022

More research on the chatbot industry comes out every day. There is so much out there, it is almost impossible to keep track of what is noteworthy and what isn't.

Luckily, we've done the work for you.

In this handy cheatsheet, we compiled a list of statistics, data points, and research on chatbots.

Every single page of this document is about one key statistic. We didn't stop at reporting the numbers. We analysed each statistic from three points of view: businesses, consumers, and industry.

This is not another report. It's an actionable document that gathers research from various sources (including some of our competitors) to help you understand the chatbot industry.

chatbot statistics cheatsheet sneak peek drift

A $4bn investment in chatbots

Opus Research estimate $4.5 billion will be invested in chatbots by the end of 2021.

It may be daunting to invest in new technology. With their research, Opus tells businesses they have nothing to fear. In the next few years, several billions will be invested in chatbots.

This makes it clear to the industry: chatbots are here to stay. Such a large sum of money will keep the growth going (grab the document do learn exactly how fast the industry is growing).

Want more insights? Grab the cheatsheet.