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A Beginner’s Guide to Chatbots for Customer Service


Discover the future of customer service

  • Why are chatbots booming in customer service? Learn why service departments worldwide are adopting this new technology.
  • What results can you expect? Discover the impact a chatbot could have on your business metrics and your customers' experience.
  • What is the right chatbot for you? Find out which chatbot solution would best fit your business requirements and offer the best return on investment.

All your burning customer service chatbot questions, answered

New to chatbot technology? This ebook is for you.

In this document, we cover the seven questions customer service teams frequently ask us about chatbots. This includes general questions on the technology, as well as more in-depth topics like keeping control of the customer experience and return on investment.

This beginner's guide to customer service chatbots has the answers to all your questions.

What are the advantages of chatbots?

One of the key topics we cover in this document is the advantages of chatbots -- particularly in customer support.

Chatbots utilise the latest messaging technology to deliver information more efficiently than any other method. In a customer support environment, chatbots are regularly utilised in tandem with live chat. This combination ensures support departments are capable of meeting demand and remaining flexible.

With your chatbot taking care of the day-to-day questions, your staff can focus on the more complex enquiries. This is where they can really make a difference, instead of copy pasting the same answers day in, day out.

Chatbots deliver the ultimate customer service experience.

Grab the ebook and discover why your competitors are turning to chatbots.