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Deliver Value Faster with a Customer Support Chatbot

Improve your customer experience by automating support. Let your chatbot deal with the mundane.
Easily integrate your chatbot with the service software you already use and love.
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Create a self-service customer experience with an automated helpdesk.

Automate low-value queries and provide round-the-clock support.
Create and manage automated FAQs that take care of your customers' repetitive and mundane questions. Encourage self-service with a chatbot in any language, on any channel.
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ubisend customer service automated helpdesk
ubisend customer service workflow automation

Improve support efficiency with automated workflows

Autonomously guide customers through your support workflows, no matter how complex.
Connect your chatbot to your existing tech stack to create an integrated and efficient experience for both your customers and your support team.
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Make life easier with flexible customer support tools

Use modern conversational support tools to make life easier for your team and more convenient for your customers.
Provide a smooth transition to a human agent with built-in live chat, allow customers to raise concerns through a ticketing system, and monitor team performance through a customisable dashboard.
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ubisend live chat customer support

Service teams use ubisend for:

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A chatbot and automation platform built around your customers' needs


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Frequently Asked Questions

Can I create a chatbot without dedicated programmers/developers?

Yes, ubisend is a no-code chatbot and automation platform. You can guide customers through processes, set up live chat and answer FAQs without seeing a single line of code.

How is ubisend different from other chatbot platforms, like Intercom?

ubisend differs in three main ways. Firstly, ubisend is a conversational workflow automation platform. This enables you to autonomously serve customers while putting processes in place to make life easier internally.

Secondly, other leading platforms see automation as a secondary benefit, limiting the potential (if any) behind their chatbots. ubisend puts automation first, helping companies automate up to 80% of their interactions.

Thirdly, ubisend is used by businesses to solve all of their automation needs. HR, sales, and customer service solutions can all be created and managed from a central location. ubisend is your single tool for years to come.

Is it easy to update my chatbot's content?

Yes, all FAQs and conversations can be updated at a moment's notice using our completely no-code platform. For example, existing customers were able to add COVID-19 guidelines and information overnight.

Can my chatbot integrate with my service desk and more?

Yes, ubisend’s API toolkit can connect to any third-party software. Our tech team is always more than happy to assist with any integrations.