The right chatbot onboarding sequence gets users into a productive, honest, and benefiticial conversation. Build an honest relationship with your users from the first message.
Set expectations from the start. The technology isn't advanced enough to fool people into thinking they're talking to another human. If you try to trick them and they realise it's a machine, you've lost them.
The user needs to know what it can and can't do with the chatbot. It helps the chatbot stay in context and informs the user they may not be able to solve their problem through this channel.
Some people don't want to talk to a computer, and sometimes the chatbot hasn't been trained how to deal with the user's request. It's essential to explain how the user can contact another human for help.
The right onboarding sequence gives your chatbot users the information they need to achieve their goal.
The right onboarding sequence keeps your users informed of what your chatbot is capable of.
The right onboarding sequence builds trust by being honest and upfront with your users.